At Istec International B.V., we are committed to strict adherence to all applicable export control laws and regulations. This includes compliance with the rules of the European Union, the United Nations, and other relevant international authorities.
Order Processing & Export Compliance
To comply with export control regulations, the following steps apply to all international orders:
- The customer places an order and completes payment, either via direct payment or bank transfer.
- The customer receives an End-Use Certificate (EUC) by email. This form must be completed, signed, and returned to [email protected].
- The order will only be processed after:
- Receipt and verification of full payment.
- Receipt and approval (validation) of the signed End-Use Certificate (EUC) by our compliance team.
Orders that do not meet these requirements will not be fulfilled.
Right to Cancel Orders
Istec reserves the right to cancel any order at its sole discretion, without obligation to provide a reason. In such cases, any payments already received will be refunded in full. This applies even after payment and/or submission of documentation, if deemed necessary for compliance or business reasons.
Lawful Use and End-User Compliance
Our products—such as industrial sensors, measurement systems, and related technologies—are intended for lawful, civilian industrial use only. By purchasing from Istec, customers certify that:
- Products will not be used for military, strategic, non-civil nuclear, or biological purposes.
- Products will not be exported, re-exported, resold, or otherwise transferred in violation of applicable export control laws.
- Products will not be supplied to any party where there is reason to believe they may be used for purposes inconsistent with this policy.
Prohibited Destinations
Istec does not ship products to the following countries or territories due to applicable trade restrictions:
- Democratic People's Republic of Korea
- Myanmar
- Russian Federation
- Cuba
- Venezuela
- Islamic Republic of Iran
- Iraq
- Syrian Arab Republic
- Sudan
- Somalia
- Antarctica
- French Southern Territories
- South Georgia and the South Sandwich Islands
This list is subject to change based on updated international regulations.
Customer Responsibility
Customers are responsible for ensuring that all applicable export licenses or authorizations are obtained prior to any re-export or transfer of Istec products. Any breach of these requirements may result in legal consequences. Istec reserves the right to refuse service where there is a risk of non-compliance.
For questions about our export control policy or the EUC process, please contact [email protected].